Face Value's slogan is: Trust. Worthy.
The events caught on CCTV at the cop shop are merely the tip of the iceberg. There has been considerable public exposure of officers and special constables who engage in unprofessional conduct, brutality and illicit practices. It will take more than a communications *game plan* to halt the rising tide of citizens' disgust with those who defend the actions and behaviours of thugs and bullies.
Nonetheless, Derek Johnston has invested time and effort to marketing his company to clients such as the Ottawa Police. From here, we learn that he presents himself as a specialist
"in addressing the issues of how police organizations manage their reputations as part of their risk management strategies and how they communication risk [sic] to stakeholders and the public."Okay doke. Perhaps Johnston is proposing to exploit social media in support of his client. If so, he might counsel in particular Chief Vern White to heed advice proffered by Marta Kagan.
What was that last point again? Honesty is the only policy. Good luck with that, Johnston. Hope that Chief White does not choose to emulate Toronto Chief of Police Bill Blair.
Messages are not conversations.
It's a dialogue not a monologue.
Don't F**k with people.
In a world of social media, honesty is the only policy.
Update: More about that contract with Face Value Communications - Ottawa police services board chair Eli El-Chantiry said: “We want to be transparent, accountable and we want the public to expect no less from us.”